Conditions
1. Scope
The following terms and conditions apply to all orders via our online shop.
2. Contracting party, conclusion of contract
The purchase contract is concluded with Trikolor Handelsgesellschaft UG.
By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before you submit your binding order by using the correction aids provided and explained during the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the Order button. Immediately after submitting the order you will receive a confirmation by email.
3. Contract language, storage of contract texts
The language available for the contract is German
We save the contract text and send you the order details and our general terms and conditions by email. You can see the contract text in our customer login.
4. Delivery conditions
In addition to the stated product prices, shipping costs are added. More information about shipping costs can be found on the product page or when checking out.
You have the option of picking up from us
L'Atelier Monsieur
Bilker Allee 16
40219 Düsseldorf
Germany
during the following business hours:
Tuesday to Friday 12:00 p.m. - 7:00 p.m
Saturday 11:00 a.m. - 4:00 p.m.
We do not deliver to packing stations.
5. Payment
In our shop you can always use the following payment methods:
Advance payment
If you select the payment method in advance, we will give you our bank details in a separate email and deliver the goods after receipt of payment.
Credit card
When you submit your order, you also provide us with your credit card details.
Due to your legitimacy as a legitimate cardholder, we ask your credit card issuer to initiate the payment process immediately after placing your order. The payment process is automatically carried out by the credit card company and charged to your card.
PayPal, PayPal Express
During the ordering process you will be redirected to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment order to us. After ordering in the shop, we ask PayPal to initiate the payment process.
The payment process will be carried out automatically by PayPal immediately afterwards. You will receive further information during the ordering process.
Cash on pickup
You pay the invoice amount in cash upon collection.
6. Retention of title
The goods remain our property until full payment.
7. Transport damage
If goods are delivered with obvious transport damage, please complain to the delivery person about such errors as soon as possible and contact us immediately. Failure to file a complaint or contact has no consequences for your legal rights and their enforcement, in particular for your warranty rights. However, they help us to assert our own claims against the carrier or the transport insurance.
8. Guarantee and Warranties
Unless expressly agreed otherwise, the statutory warranty rights apply.
The limitation period for claims for defects is one year from delivery of the goods.
The above restrictions and shortened conditions do not apply to claims for damages caused by us, our legal representatives or vicarious agents
injury to life, body or health,
in the event of an intentional or grossly negligent breach of duty or intent,
in the event of a breach of essential contractual obligations, the fulfillment of which primarily enables the proper execution of the contract and compliance with which the contractual partner can regularly rely on (cardinal obligations)
as part of a guarantee promise, if agreed or
as far as the scope of the Product Liability Act is open.
Information about any additional guarantees and their exact conditions can be found in the product and on special information pages in the online shop.
Customer service: Our customer service is available on working days from 12:00 p.m. to 7:00 p.m. by telephone on +49 (0) 211 924 193 65 and by email at shop @ lateliermonsieur for questions, complaints and claims. com
9. Liability
We are always liable without limitation for claims due to damage caused by us, our legal representatives or vicarious agents
injury to life, body or health,
in the event of an intentional or grossly negligent breach of duty,
with a guarantee promise, if agreed, or
as far as the scope of the Product Liability Act is open.
In the event of a breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract and which the contractual partner can regularly rely on (cardinal obligations) due to slight negligence on our part, our legal representatives or vicarious agents, he is liable for the amount foreseeable at the time the contract was concluded, which is usually to be expected. Incidentally, claims for damages are excluded.
10. Dispute Resolution
The European Commission offers a platform for online dispute resolution (OS), which is available here at https://ec.europa.eu/consumers/odr/.
We are prepared to take part in an out-of-court arbitration procedure before a consumer arbitration tribunal.
The General Consumer Arbitration Center of the Center for Arbitration eV, Straßburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de is responsible.
General terms and conditions created with the legal copy from Trusted Shops in collaboration with lawyers from Wilde Beuger Solmecke.