1. Can I cancel my order if I change my mind?

Yes you can. Simply write us an email and ask for cancellation. We will refund you the full amount.
If we have already shipped your order, you will need to wait until you receive your order and return it to us. Once we receive it back, we will refund you the full amount, less freight costs.

2. How much time do I have to cancel my order?

In any case, you must return your order to us within fourteen days from the date you received it.

3. Can I exchange for a different model/size?

Yes, of couse. Send it back to us. You pay the freight costs to us and we will ship back once free of charge. If you need a different size after that, we will charge the freight costs. (EU only, contact us for outside EU). (Contact us if necessary to clarify your size)

4. What if my product has a defect?

Send it back to us. We will inspect it and if found faulty, exchange it free of charge and refund you the freight costs. Pls make sure to add a note in the shipment. If we are unable to exchange you will receive a full refund plus your freight costs to us.

5. How can I return an order?

Please enclose a copy of the delivery note or invoice.

For shipments outside Europe ALWAYS include a copy of the invoice OUTSIDE the package with customs declaration.

Always note the reason for the return so that we can assign your return. Or attach a copy of the email etc.

You are responsible for the return until it reaches us. We therefore recommend that you ensure that the package is sent using an insured and trackable mode of transport and that you keep the receipt for the shipment.

Please note:

Please always send freight paid to us.
We will only reimburse you for freight costs if your order is defective or does not correspond to the item ordered. Please attach a receipt.
We can only issue refunds once we have received your order.
Pls, allow 1-3 business days for the procedure.
We only accept returns for items in the same condition in which they were sold.
Outside the EU: Place the invoice copy outside the box for customs clearance
For further information, please also read our terms of use and the right of withdrawal.
6. Where should I send my return?

Send them to:

L'Atelier Monsieur
Bilker Allee 16
40219 Düsseldorf
+49 211 92419865

7. How do I get a refund?

You will always receive a refund using the same payment method. We aim to issue refunds within 48 hours of receiving the return.

8. Can I track my order?

Yes you can. Once your order is shipped, you will automatically receive a tracking number that you can use to track your order.

9. What happens if my order is lost?

Your orders are insured by DHL and/or UPS and you will receive a 100% refund. However, please understand that we can only issue the refund once DHL/UPS has confirmed the loss of the shipment. This may take a few weeks. The reason for this is that sometimes lost shipments resurface and are delivered. In this case you would have received the money back and the goods for free :-) But don't worry, we have less than 1% of lost shipments.